Do all products come with a warranty?

Yes. All products come with warranties with varying durations. You may easily locate the warranty for each product here:

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Additionally, here’s a more detailed breakdown of the current warranties:

Furniture

  • Warranty coverage (up to 10 years) on manufacturing defects aka defective material and/or workmanship, and missing components that were not originally received upon delivery; not including ‘wear and tear’ or ‘misuse’, unless otherwise stated. 
  • Warranty does not apply to products that have been stored, assembled or installed improperly, used inappropriately, altered, or cleaned using the wrong cleaning methods or cleaning products. 
  • Warranty does not cover usual wear and tear, cuts or scratches, or damage from impacts or accidents. 

It is FortyTwo Pte Ltd that determines, at its sole discretion, the validity for warranty.

Warranty Claim Process
1. Send an Email to our Customer Service Team (cs@fortytwo.sg) with the following: 

  • Order Invoice Number.
  • Date of Purchase.
  • A photo of the defect and a brief explanation of the issue.

Our Customer Service Team will be in contact to arrange for a suitable timing for our Service Team to assess the product. In most cases, repair services will be provided. However, if the product is deemed beyond repair by our Service Team, an exchange for an identical or similar item of equal value will be provided, subject to availability. 

If the item is no longer sold by FortyTwo Pte Ltd, we will provide an appropriate replacement. It is FortyTwo Pte Ltd that determines, at its sole discretion, what constitutes an appropriate replacement.

FortyTwo Pte Ltd reserves the right to make the final decision on whether to repair or exchange the product, as well as the appropriate replacement product, should an exchange be necessary.

 

Mattresses

Select mattresses may come with warranties of up to 20 years. Different mattress models have different warranty periods, directly provided by the respective manufacturers. Warranty Cards and/or relevant warranty details may be found packed together with individual products. While mattress manufacturers’ warranties may differ, they generally cover physical defects on foam and internal spring units such as abnormal sagging (greater than 1.5-inches) that is not caused by normal wear and tear, as well as broken and/or collapsed springs.

Please read and follow the instructions on the attached Warranty Card. Do remember to fill up and submit your warranty application immediately after your purchase for it to be effective.

Electrical Appliances

Warranties (if applicable) for all electrical appliances sold on FortyTwo Pte Ltd are provided directly by the respective manufacturers and warranty periods are specified under the products’ Warranty. Warranty cards and/or relevant warranty details (if any) can be found packed together with the appliance and should be submitted immediately upon delivery.

Warranty claims must be taken up directly with the relevant manufacturer, as long as it falls within the ‘Faulty Exchange Window’ of 7 days. ‘One Hundred (100) Days Free Returns’ is not applicable for electrical appliances that are under warranty claims. After the Faulty Exchange Window of 7 days,  FortyTwo will not take in any electrical appliances for exchange, servicing, or refunds.

Lighting
Select lightings may come with warranties, directly provided by the respective manufacturers. FortyTwo facilitates the process by assuming the role of a middleman and will provide a 1-to-1 exchange for products with valid warranties. 

  • Warranty coverage on manufacturing defects aka defective material and/or workmanship, and missing components that were not originally received upon delivery; not including ‘wear and tear’ or ‘misuse’, unless otherwise stated. 
  • Warranty does not apply to products that have been stored, assembled or installed improperly, used inappropriately, altered, or cleaned using the wrong cleaning methods or cleaning products. 
  • Warranty does not cover usual wear and tear, cuts or scratches, or damage from impacts or accidents. 

It is FortyTwo Pte Ltd that determines, at its sole discretion, the validity for warranty.

 

Not Covered Under Warranty
Refer to the individual product pages to check if it has warranty coverage.

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Warranty Valuation / Valuation of Refunds
In the event when a product has been discontinued and/or spare parts that are required for repairs are not available, a refund will be issued by applying the following formula:

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Example 1: Product purchased within 6 months at a price of $500, with a 5-year warranty.

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Example 2: Product purchased for 14 months at a price of $500, with a 5-year warranty.

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Example 3: Product purchased within 3 years but more than 2 years at a price of $500, with a 5-year warranty.

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