Our mattresses may come with warranties of up to 20 years. Different mattress models have different warranty periods and these warranties are provided directly by the relevant manufacturer. Warranty cards and/or relevant warranty details can be found packed together with the mattress. Mattress manufacturers' warranties differ between manufacturers, but in general, cover internal spring unit from defects such as serious sagging which are not due to normal wear and tear, broken springs and collapsed springs. Please read and follow the instructions on the warranty card (wrapped in plastic cover with mattress) carefully for the warranty to be effective. We advise you to fill up and submit your warranty application immediately after purchase for your warranty to be effective.
Our furniture comes with 6 months warranty on manufacturing defects (not including wear and tear or misuse), unless otherwise stated. If you detect any manufacturing defects or damages which are not due to misuse or wear and tear, take a picture of the problem and send it to firstname.lastname@example.org with a brief explanation of the problem, including the order invoice number that can be found in the confirmation email sent to you, and date of purchase. We will contact you and arrange for our service team to assess the situation. In most cases, repairs will be done. If it is deemed beyond repair by the service team, we will exchange the product for a identical one, or similar one of equal or greater price, depending on availability. FortyTwo Pte Ltd reserves the right to make the final decision on whether to repair or exchange the product, as well as the replacement product, should an exchange be decided on.
Warranties (if any) for all electrical appliances sold on FortyTwo are provided directly by their respective manufacturers and are stated clearly in product descriptions. Warranty cards and/or relevant warranty details (if any) can be found packed together with the appliance and should be submitted immediately upon purchase.
Warranty claims must be taken up directly with the relevant manufacturer, as long as it’s within the ‘Faulty Exchange Window’ of 7 days. One hundred (100) days Free Returns is not applicable for electrical appliances that are under warranty claims. After the faulty exchange window of 7 days, FortyTwo will not take in any electrical appliance for exchange, servicing or refund.
All Other Items
The following items are not covered by any warranty: pillows, bolsters, mattress protectors, mini sofa beds, foam mattresses (under the bedding accessories category), and all clearance/1 SET OFFER/AS-IS items.
Other terms and conditions relating warranties
- Warranties do not cover wrongly assembled products that are assembled by the customer.
- Warranties are covered for local orders only and are not applicable to products exported out of Singapore mainland.
- Warranties shall become void if the products have been used for commercial purposes as such usages expose the products to heavy use and prone to damage beyond normal wear and tear.